Cancellation & Refund Policy

1. Order Cancellation Policy

• Cancellations are accepted only if the request is made within 2 days of placing the order.
• Cancellation requests will not be accepted if the order has already been processed, shipped, or communicated to the vendor/merchant.
• Ranibeti does not accept cancellations for perishable items such as flowers, eatables, etc.
• Refunds/replacements for perishable items may be approved only if the customer proves that the delivered product is of poor or unacceptable quality.

2. Damaged or Defective Products

• If you receive a damaged or defective product, you must report it to our Customer Service team within 2 days of delivery.
• The request will be considered only after the merchant verifies and confirms the issue at their end.
• Please provide clear photographs/videos of the damaged product for verification purposes.

3. Product Not as Described

• If the product received is not as described on the website or does not meet your expectations, report the issue to Customer Service within 2 days of receiving the product.
• After reviewing the complaint, the Customer Service Team will take the appropriate action.
• Please ensure you provide detailed information about the discrepancy between the ordered product and received product.

4. Warranty-Related Complaints

• For products that come with a manufacturer warranty, customers are requested to contact the manufacturer directly for replacements or warranty claims.
• Ranibeti acts as a platform and is not responsible for manufacturer warranty claims.
• We can assist you with the manufacturer's contact details and necessary documentation.

5. Refund Policy

• For any refund approved by Ranibeti, please allow 1–2 business days for the refund to be processed to the customer.
• Refunds will be processed to the original payment method used during purchase.
• The time taken for the refund to reflect in your account may vary depending on your bank/payment provider (typically 3-7 business days).

6. How to Initiate Cancellation/Refund

7. Important Timelines